Frequently Asked Questions

Card Features
Find out how to use your unique card and why the unique card is different from a credit card. >>>

Using a unique card
Information on all aspects of using your unique card from reloading to online shopping. >>>

Keeping your card safe
All you need to know about unique security and lost and stolen cards. >>>

Wage payments into your unique card account
Information on how your wage payments can be paid directly into your unique card account. >>>

Bar code payments
What is a bar code letter and what you should do if you receive a bar code letter. >>>

Contacting Us
Find out how you can contact the unique customer service centre. >>>

 
 
The unique prepaid MasterCard is issued by APS Financial Ltd (AFL) pursuant to license by MasterCard International Incorporated. AFL is authorised and regulated by the Financial Services Authority (www.fsa.gov.uk/register). Registered in England no. 6029941. Your card will be serviced by Advanced Payment Solutions Ltd (APS) which is a registered agent of AFL for this purpose. Registered in England no. 04947027. MasterCard is a registered trademark of MasterCard International Incorporated. The Post Office® and Post Office symbol are registered trademarks of Post Office Ltd.
*Subject to our Terms and Conditions including the applicant providing acceptable identification, resident in the UK, aged 18 years or older if primary cardholder, or 13 years or older if additional cardholder.